Privacy Policy

This Privacy Policy explains how Mr Expert Carpet Cleaning (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website or contact us to book a cleaning service. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The data controller is:
Mr Expert Carpet Cleaning
93 Stoke Poges Lane, Slough, SL1 3NJ
Phone: 07920 366 062
Email: [email protected]

2. What Information We Collect

When you contact us or request a quote, we may collect:

• Your name
• Phone number and/or email address
• Home or business address
• Details about the cleaning service you require
• Any other information you choose to provide

We may also automatically collect certain technical data when you visit our website, including your IP address, browser type, and pages visited, via cookies and analytics tools (see Section 6).

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiry and provide you with a quote
• Schedule and carry out your cleaning appointment
• Send you booking confirmations or reminders
• Process payment for services rendered
• Comply with legal and regulatory obligations
• Improve our website and services

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract performance – to fulfil a cleaning booking you have made with us
• Legitimate interests – to respond to enquiries, manage our business, and improve our services
• Legal obligation – to comply with applicable laws, such as keeping financial records
• Consent – where you have explicitly agreed (e.g. to receive marketing communications)

5. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

• Our cleaning staff – only to the extent required to carry out your booking
• Payment processors – to process payments securely
• Google Analytics – for anonymised website usage statistics
• Trustindex – to display Google reviews on our website
• Legal authorities – where required by law or court order

6. Cookies

Our website uses cookies to improve your browsing experience and to gather anonymised analytics data. These include:

• Essential cookies – required for the website to function properly
• Analytics cookies – set by Google Analytics to help us understand how visitors use our site

You can control cookies through your browser settings. Disabling certain cookies may affect how the website functions.

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes set out in this policy:

• Customer and booking records: up to 6 years (in line with HMRC requirements)
• Enquiries that did not result in a booking: up to 12 months
• Marketing consents: until you withdraw consent

8. Your Rights

Under UK GDPR, you have the right to:

• Access – request a copy of the personal data we hold about you
• Rectification – ask us to correct inaccurate or incomplete data
• Erasure – request deletion of your personal data (“right to be forgotten”)
• Restriction – ask us to limit how we use your data
• Portability – receive your data in a structured, machine-readable format
• Object – object to processing based on legitimate interests
• Withdraw consent – where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details in Section 1. We will respond within 30 days.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.