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FREQUENTLY ASKED QUESTIONS

Carpet and Rug Cleaning, Your Questions Answered

Answers to common questions about quotes, drying times, suitable products, services and coverage. We explain what to expect before you book.

If your question is not listed, call or WhatsApp us for a free, no-obligation quote.

Carpet Cleaning Questions

Tell us the carpet type, size, condition and preferred timing. We will confirm the service details and provide a clear quote before booking.
Typical drying is 2–3 hours, depending on the carpet, ventilation and conditions. We will explain the expected drying time before cleaning.
Yes, biodegradable, non-toxic products are available for suitable carpet services. Keep the carpet out of use until fully dry and follow the care guidance provided.
Timing depends on the carpet condition, household use and your preferred maintenance routine. We can discuss a suitable schedule after assessment.
We assess the carpet and explain the suitable cleaning approach before starting. The method depends on the carpet type and condition.
We assess marks and explain what may be improved before cleaning. Results depend on the stain, age, carpet type and condition.
Yes, we can assess pet urine and odours on suitable carpets and explain what may be improved before cleaning.
Tell us about the room and access when you enquire. We will confirm what needs to be moved before the agreed service.

Booking Questions

Call or WhatsApp with the service details, postcode and preferred timing. We will confirm the service and provide a clear quote before booking.
Same-day availability may be possible subject to the schedule. Contact us with your postcode and preferred timing to check availability.
We confirm the service details and provide a clear quote before booking. Contact us with the item, condition and preferred timing.
We assess the stain and requested service first, then explain what is suitable and provide a clear quote before booking.
We confirm payment details as part of the booking conversation. Contact us with the service you need and we will explain the current options.
Tell us about access when you enquire. We will confirm the arrangements needed for the agreed service.
Same-day availability may be possible subject to the schedule. Contact us with your postcode and preferred timing to check current availability.

Rug and Upholstery Cleaning Questions

We assess wool, Persian and other rugs before choosing the agreed cleaning approach. The suitable method depends on the rug type and condition.
We assess the sofa material and condition before confirming the suitable service and cleaning approach.
Typical drying is 2–3 hours, depending on the sofa, ventilation and conditions. We will explain the expected drying time before cleaning.
We assess the rug type and condition before confirming the suitable service. Contact us for a clear quote.
Typical drying is 2–3 hours, depending on the mattress, ventilation and conditions.
Yes, we can assess odours on suitable sofas and mattresses and explain what may be improved before cleaning.

End-of-Tenancy Cleaning Questions

We assess the requested service and provide a clear quote before booking. Same-day availability is subject to the schedule.
Tell us the property details, carpet areas and preferred timing. We will confirm the service and provide a clear quote before booking.
Same-day availability may be possible subject to the schedule. Contact us with the check-out date and postcode to check availability.
Tell us about access when you enquire. We will confirm the arrangements needed for the agreed service.

Service Area Questions

We serve Slough, Windsor, Maidenhead and nearby Berkshire areas. Contact us with your postcode to confirm coverage and availability.
Contact us with your postcode. We will confirm coverage and include any relevant service details in the quote before booking.
Yes, we serve Windsor, Maidenhead and nearby Berkshire areas. Contact us with your postcode to confirm coverage and availability.

Still Have a Question? We Are Happy to Help.

Call or WhatsApp us with your question and we will explain the next step.

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